In February, we published a blog post requesting our current customers and potential customers to ask us any questions you may have about our business. This month, we answer some of the most frequently asked questions we received.
The questions keep coming! Over the last few weeks, we've received several more questions related to our apps, devices, and online therapy platforms. Below are our answers to a few of the questions received. Don't see your question below? Don't worry, we'll be posting additional questions and answers in future blog posts.
Questions & Answers
Q1. How do you get a communication device? (LeDean, Cleveland, OH)
A. Hello, LeDean! Thank you for submitting your question to us! In order to get a communication device, a few things need to happen:
Step 1: We need to check your/your loved one's insurance to see how much of the device's cost will be covered by insurance. You can begin that process by submitting an eligibility check: https://benefits.aphasia.com/external-caregiver-benefit-check/. This information gets submitted right to our Client Advocate team, who will use the insurance information on the form to see what the coverage will be for the device.
Step 2: Once we complete the insurance eligibility check and confirm that you/your loved one is working with a speech therapist, then a free, 4-6 week trial with our device will begin. The speech therapist will explain how to use the device and will determine if it will be a good fit for the user.
Step 3: After the trial is completed and the device has been approved by both the speech therapist and the user, we will then finalize paperwork, which will turn initiate a sale device that the user will keep as his/her own.
Step 4: Once all the paperwork has been submitted, we will customize the device and ship it to the user's home.
Q2. My wife recently received her communication device in the mail and has started using it to communicate. We would like to start using the ACE program for additional device training, but we're not sure what her login is. Can someone help us? (George, Raleigh, NC)
A. Hi George! Sorry to hear that you and your wife have had issues logging into our ACE program. When your wife received her new device in the mail, there should have been a plastic envelope attached to the inside cover of the box with a number of collateral pieces. One of the collateral pieces should have been a Quick Reference Sheet. Below is an example of what the sheet looks like:
On the backside of the sheet, there is a section which has the login information to access the ACE website and begin the training courses. If you can't find this sheet, you can call us at 888-274-2742, and someone from our tech support team would be happy to help!
Q3. Are you able to add icons to the FastTalk section of a device? (Samantha, Austin, TX)
A. Excellent question, Samantha! You are able to add icons to the FastTalk section of our devices. I've listed the steps below. If you are still having issues, please feel free to give our tech support team a call at 888-274-2742.
Step 1: Click on the blue "FastTalk" icon in the button bar.
Step 2: Select the red icon along the top button bar that has the magnifying glass on it. This is the Search function.
Step 3: Type the name of the icon you're trying to find. As you begin to type, icons will begin to appear that match the text in the search bar.
Step 4: Once you're done typing, you will see the following items starting from left to right:
- A blue and white plus sign
- The name of the icon
- An image
- The name of the page where the icon currently lives
Step 4: Click the blue plus sign to add the icon to the current page you're on.
After you click the blue plus sign, you will see your new icon appear on the FastTalk Page.
Do you have a question about Lingraphica's products? Fill out the form below and we'll answer your question as soon as we can. We'll also post our answer to your question in a future blog post!